Haute Facets FAQ
Buying Online
How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button stated below the product image. Then, whenever you're ready to complete your order,
click "Continue Checkout" and follow the easy instructions on completing your order. If you have any further questions, please contact our Customer Support Team toll free at (516) 471-1313 or by e-mail at support@hautefacets.com
If there was a problem while submitting my order, should I just resubmit?
Please do not resubmit your orders before contacting our Customer Support Team toll free at (516) 471-1313 or by e-mail at support@hautefacets.com and we will be happy to assist you with your order.
What if I have placed a duplicate order?
We urge you to check your "My Orders" section under "My Account" to ensure that there are no duplicate orders. If you think you might have placed a duplicate order, please contact our Customer Support Team toll free at 1.888.453.4050 or by e-mail at
support@hautefacets.com and we will cancel the duplicate order for you.
How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact our Customer Service Team toll free at (516) 471-1313 or via e-mail at support@hautefacets.com as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.
Is it safe to place an order on the internet?
With HauteFacets.com ordering online is as safe as using a credit card to purchase goods in your local shopping center. We use the latest security technology, which includes data encryption, server authentication, and message integrity. Furthermore, we have Extended Validation SSL Certificate from Comodo to assure our customers that we are a valid, legal, and trusted corporation.
Are the prices on HauteFacets.com flexible?
At HauteFacets.com we always offer the best value by providing the lowest possible price. All our prices are final. We do run promotions throughout the entire site and suggest you to sign up for our newsletter to receive promotional offers in your email.
Do you accept international orders?
Yes, HauteFacets.com will ship all over the world at a fixed rate of $75.00, which includes insurance for the full amount of the merchandise purchased. If you wish for express delivery, we ship all of our express shipments for $100.00. For full details, please view our Shipping Information section.
What is your warranty period?
Should your merchandise become defective within 30 days following your purchase date, we will gladly accept the item back to our warehouse and have a jeweler professionally inspect it and determine the proper course of action. HauteFacets.com stands behind their merchandise and will try to repair it first - and should that not be possible, we will replace the item with a brand new one. In the event that we are unsuccessful in repairing or replacing the item due to a lack of stock or a discontinued item, we will issue a full refund against the item in the same form of payment that was initially used to purchase the item.
Do you offer a repair service?
In the event that you have exceeded our 30 day warranty period, HauteFacets.com will gladly repair your items. You will be liable for the shipping fees for the return shipment back to us. The repair costs will be quoted to you before we begin the work and should you accept them, only then will we charge your account and proceed with the repairs. Should you choose not to repair the item, we will ship your item back to you within the U.S. at no additional cost. International repair shipments will be shipped at a special reduced shipping charge.
How long does it take to get my order?
HauteFacets.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 business hours. Custom orders may take longer to process. If you have any further questions regarding shipment time frames, call our Customer Support Representatives toll free at (516) 471-1313 for shipping details when you place your order.
What if I don't get my order in the standard time frame?
In the event you do not receive your order within our standard time frame, it may be possible that we may not have received your order for processing. If you did not get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Support Department at 1.888.453.4050 or email us at support@hautefacets.com to check status of your order with us.
Can I send someone gifts from HauteFacets.com?
Yes. Simply indicate the two separate addresses (Bill To & Ship To) during the checkout process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address. We do not provide gift wrapping services and do enclose all packing slips with order values on them.
How do I check the status of my order?
To check the status of your order, simply click on "My Account" at the top of any HauteFacets.com page and go to "My Order History". Alternatively you can always call us at (516) 471-1313 and our Customer Support Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.
Can you help me resize my ring?
If your HauteFacets.com ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 10-14 business days.
Will I be liable for my jewelry order while it is being shipped?
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all order deliveries, regardless of any signature waivers you may have with the shipping carrier.
Shipping Policy
To provide a smooth internet shopping experience, Haute Facets ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.
| Shipping Method | Price | Estimated Delivery Time |
|---|---|---|
| Standard | FREE | 4-9 business days |
| Express* | $20 | 2 business days |
| Standard Overnight* | $50 | 1 business day, by 6:00 PM |
| Priority Overnight* | $60 | 1 business day, by 10:00 AM |
| International | Price | Estimated Delivery Time |
| Standard | $75 | 7-21 business days |
| Express | $100 | 3-7 business days |
Terms & Conditions
- Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
- Express, 2nd Day Air, and Overnight shipments are NOT guaranteed.
- Express, 2nd Day Air, and Overnight shipments will not be shipped to P.O. Boxes.
- 2nd Day Air and Overnight packages are not delivered on weekends.
- The shipping deadline for 2nd Day Air and Overnight shipments is 12 PM Pacific Time.
- Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
- In the event that your order cannot be shipped, you will be contacted immediately by one of our customer service representative.
- Orders will be processed and shipped within 3 business days. Haute Facets is closed on weekend and all major holidays.
- You will receive an email confirmation with tracking information when your order is shipped.
- Haute Facets reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
- Regarding packages that are marked delivered by the carrier, either USPS or UPS, Haute Facets is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we'll replace/refund the order or not.
International Shipments
- Free shipping promotions do not apply to international orders
- International orders over $300 are subject to review and may be cancelled
- Detailed tracking info is not available for standard international shipments.
- Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Haute Facets.
- Haute Facets gives USPS the opportunity to fulfill their delivery promise within the shipping time frame selected and paid for by the customer before taking further action on lost packages.
- Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
Tracking Your Order
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.
Order Cancellation
If you'd like to cancel or change your HauteFacets.com order for any reason, please contact us and make sure to include your HauteFacets.com order number or call (516) 471-1313, as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our return policy.
HauteFacets.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
Payments
How long will I have to wait for a refund?
Once we receive your return, your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. The first credit will be made within 10 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.
What are my payment options?
We offer Credit Card (Visa & MasterCard) via Stripe, along with PayPal as payments options to complete your order on HauteFacets.com.
What is your coupon policy?
In brief, our coupon policy is as follows: One coupon per customer. Coupons are not valid with any other offers, Deal of the Day and/or Clearance items.
Do you charge sales tax?
HauteFacets.com does charge New York State sales tax on all orders shipped within New York State.
Privacy Questions
What information does HauteFacets.com gather about me?
When you make a purchase on our site, you provide the following information to HauteFacets.com:
- Name
- E-mail address
- Billing and shipping address
- Telephone number
- Type of credit card you are using
- Credit card number and expiration date, or other form of payment.
How does HauteFacets.com use information it gathers about me?
There are a few ways in which we use the information you provide us:
Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. HauteFacets.com uses two types of cookies to recognize our members and remember shopping list items. HauteFacets.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.
HauteFacets.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Usage Tracking
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Surveys
Once in a while, HauteFacets.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.
Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. HauteFacets.com uses two types of cookies to recognize our members and remember shopping list items. HauteFacets.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.
HauteFacets.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Usage Tracking
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Surveys
Once in a while, HauteFacets.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.
Does HauteFacets.com share the information it gathers with others?
HauteFacets.com does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, HauteFacets.com gives your name, shipping address, phone number, and order information to our shipping carrier. HauteFacets.com also supplies your name, billing address, and credit card information to the credit card processor who bills your account. HauteFacets.com has strict guidelines requiring all third parties to keep any shared personal information confidential.
How do I subscribe to or unsubscribe from your newsletters?
You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.
If you have a question that isn't answered here, please call us at (516) 471-1313 or send us an e-mail at support@hautefacets.com and we'll be happy to answer all your questions for you.
If you have a question that isn't answered here, please call us at (516) 471-1313 or send us an e-mail at support@hautefacets.com and we'll be happy to answer all your questions for you.
