Haute Facets FAQ
Buying Online
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our 30-day money back return policy. We send out the Returns Form with your order packing slip.
Shipping Policy
To provide a smooth internet shopping experience, Haute Facets ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.
Shipping Method | Price | Estimated Delivery Time |
---|---|---|
Standard | FREE | 4-9 business days |
Express* | $20 | 2 business days |
Standard Overnight* | $50 | 1 business day, by 6:00 PM |
Priority Overnight* | $60 | 1 business day, by 10:00 AM |
International | Price | Estimated Delivery Time |
Standard | $75 | 7-21 business days |
Express | $100 | 3-7 business days |
Terms & Conditions
- Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
- Express, 2nd Day Air, and Overnight shipments are NOT guaranteed.
- Express, 2nd Day Air, and Overnight shipments will not be shipped to P.O. Boxes.
- 2nd Day Air and Overnight packages are not delivered on weekends.
- The shipping deadline for 2nd Day Air and Overnight shipments is 12 PM Pacific Time.
- Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
- In the event that your order cannot be shipped, you will be contacted immediately by one of our customer service representative.
- Orders will be processed and shipped within 3 business days. Haute Facets is closed on weekend and all major holidays.
- You will receive an email confirmation with tracking information when your order is shipped.
- Haute Facets reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
- Regarding packages that are marked delivered by the carrier, either USPS or UPS, Haute Facets is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we'll replace/refund the order or not.
International Shipments
- Free shipping promotions do not apply to international orders
- International orders over $300 are subject to review and may be cancelled
- Detailed tracking info is not available for standard international shipments.
- Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Haute Facets.
- Haute Facets gives USPS the opportunity to fulfill their delivery promise within the shipping time frame selected and paid for by the customer before taking further action on lost packages.
- Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country's customs office to determine what these additional costs will be prior to placing your order.
Tracking Your Order
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.
Order Cancellation
If you'd like to cancel or change your HauteFacets.com order for any reason, please contact us and make sure to include your HauteFacets.com order number or call (516) 471-1313, as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our return policy.
HauteFacets.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.
Payments
Privacy Questions
- Name
- E-mail address
- Billing and shipping address
- Telephone number
- Type of credit card you are using
- Credit card number and expiration date, or other form of payment.
Cookies
Put simply, a cookie is a small piece of information that web sites use to remember information about users. HauteFacets.com uses two types of cookies to recognize our members and remember shopping list items. HauteFacets.com uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.
HauteFacets.com uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Usage Tracking
HauteFacets.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests.
Surveys
Once in a while, HauteFacets.com may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.
If you have a question that isn't answered here, please call us at (516) 471-1313 or send us an e-mail at support@hautefacets.com and we'll be happy to answer all your questions for you.