Shipping Policy

To provide a smooth internet shopping experience, Haute Facets ships orders every business day, Monday through Friday. That means your purchase will be in the mail within three business day after the payment is confirmed.

Terms & Conditions

• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
• Express, 2nd Day Air, and Overnight shipments are NOT guaranteed.
• Express, 2nd Day Air, and Overnight shipments will not be shipped to P.O. Boxes.
• 2nd Day Air and Overnight packages are not delivered on weekends.
• The shipping deadline for 2nd Day Air and Overnight shipments is 12 PM Pacific Time.
• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
• In the event that your order cannot be shipped, you will be contacted immediately by one of our customer service representative.
• Orders will be processed and shipped within 3 business days. Haute Facets is closed on weekend and all major holidays.
• You will receive an email confirmation with tracking information when your order is shipped.
• Haute Facets reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS or UPS, Haute Facets is not liable for lost packages. We can gladly open a claim with said carrier and pending a future investigation, our Customer Service team will decide whether we'll replace/refund the order or not.

International Shipments

• Free shipping promotions do not apply to international orders
• International orders over $300 are subject to review and may be cancelled
• Detailed tracking info is not available for standard international shipments.
• Items shipped outside of the United States may be subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Haute Facets.
• Haute Facets gives USPS the opportunity to fulfill their delivery promise within the shipping time frame selected and paid for by the customer before taking further action on lost packages.
• Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

Tracking Your Order

You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.

Order Cancellation

If you'd like to cancel or change your HauteFacets.com order for any reason, please contact us and make sure to include your HauteFacets.com order number or call (516) 471-1313, as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to HauteFacets.com according to our return policy.

HauteFacets.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.