Return and Refund Policy
100% Satisfaction Guaranteed! We're committed to providing you with great customer service and making a return as easy as possible. That's our promise to our customers!
Returns & Exchanges30-Day No-Risk Return Policy & Guarantee
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise that has not been customized or engraved for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Control Inspection Specialists. Merchandise that is damaged or altered in any way by a Jeweler other than Haute Facets cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. Items that have been personalized cannot be returned.
Return/Exchange InstructionsStep #1: Call for a Return Authorization Number (RA#).
To ensure that your return is processed according to your instructions, please call our customer service department at (516) 471-1313 for a return authorization number (RA#), and/or provide exchange information. This number will insure that your return is processed correctly and in a timely manner.
Step #2: Packaging and Labels
Please complete the Return Form on your shipping document or click to print the Return Form*. Be sure to include the return authorization number that you have been given by calling the above number, attach the form to your package and return it to us within 30 days of receipt. Items must be returned to:
1 Linden Place, Suite 400
Great Neck, NY 11021
Phone: (516) 471-1313
Step #3: Care and Shipping.
Because the safe return of your package is as important to Haute Facets as it is to you, please insure your package for the full value listed on the invoice. Ship your package via USPS REGISTERED MAIL and request a return receipt, which will assure you that your package has arrived at Haute Facets.
Merchandise returned is the responsibility of the sender until it is signed for by Haute Facets. All jewelry and diamonds will be inspected by our gemologist prior to the refund being processed.
Please allow 3-4 weeks for returns processing through our facility. If you have any questions please call Customer Service at (516) 471-1313 for further assistance.